What you need to know about working with CHRIS’LL FIXIT
Residential customers (homeowners and apartment renters) have a choice when it comes to managing their appliance maintenance costs. They can engage CHRIS’LL FIXIT according to our STANDARD terms or receive a discount on rates by subscribing to our annual PREVENTIVE MAINTENANCE PROGRAM.
Commercial customers (commercial laundries, property management companies, multi-unit landlords) can receive discounts on parts and services by contracting with CHRIS’LL FIXIT under either our COD or CREDIT terms of service.
A summary outlining the differences in these plans can be found below:
Standard Repair Service (COD)
Free phone diagnostic screening
$100 in-person diagnostic fee (flat rate). If a repair can be made during the diagnostic call, additional charges for parts may apply
$50/half-hour installation and repair fee (one-hour min.)*
$250 sealed system fee (flat rate)
All parts charged at MSRP
Payment for parts and service is due and payable at time of service.
*the $100 diagnostic fee is applied to the first hour of installation/repair services provided
Preventive Maintenance Program
Annual cost = $600/year
Covers up to six appliances*
Free phone diagnostic screening
No-charge, in-person diagnostic calls. If a repair can be made during diagnostic call, charge for parts only
$40/half-hour installation and repair fee (one-hour min.) for on-site repairs/installation services
$225 sealed system fee (flat rate)
10% off MSRP on all parts
Payment for parts and service is due and payable at time of service.
*add’l appliances can be added at a rate of $50 per appliance/year
Commercial Accounts (COD)
Custom service page on website includes:
- Service order intake form
- Service order status report
Free phone diagnostic screening
$50 in-person diagnostic fee (flat rate). If a repair can be made during the diagnostic call, additional charges for parts may apply
$75/hour installation and repair fee (one-hour min.)
$200 sealed system fee (up to three hours; add’l hours charged at $50/hour)
All parts are charged at 30% off MSRP.
Payment for parts and service is due and payable at time of service.
Commercial Accounts (CREDIT)
Custom service page on website includes:
- Service order intake form
- Service order status report
- Monthly invoices
Free phone diagnostic screening
$75 in-person diagnostic fee (flat rate). If a repair can be made during the diagnostic call, additional charges for parts may apply
$80/hour installation and repair fee (one-hour min.)
$225 sealed system fee (up to three hours; add’l hours charged at $75/hour)
All parts are charged at 10% off MSRP.
All fees for services and parts provided during the month are billed by the 5th of the following month. Standard credit terms apply.
Payment terms
Payment for services and parts is required when the services are rendered and/or parts delivered. Payments can be made via cash, credit card, or check.
For corporate accounts in good standing, credit terms can be provided. In those cases, accounts are billed monthly for all parts and services provided since the date of their previous invoice. Payments can be made via cash, check, or credit card. Corporate accounts must pay within 15 days to remain in good standing unless otherwise agreed to by CHRIS’LL FIXIT.
Please note that any invoices not paid on time may be subject to a late charge of 1-1/2% per month.
Withholding repair/installation services
CHRIS’LL FIXIT reserves the right to withhold/suspend services from any customer for non-payment of invoices and/or lack of response to communications (electronic or in-person). We will make multiple attempts to contact and serve you, but if you are unresponsive to phone calls, text or email messages, CHRIS’LL FIXIT may elect to cancel your service ticket and return/restock any parts acquired on your behalf.
Disputing charges and fees
If you feel an invoice has been rendered incorrectly or requires additional information in order for you to process and pay our invoices on time, please feel free to email us so we can address your concerns.
Interested in learning more?
The details for all of these plans can be downloaded by clicking on the links below: